Please read through these terms carefully before committing to placing an order with So Essex Printing Service. On placing an order with Essex Printing Service, you have confirmed acceptance of the following terms and conditions.

Pricing

The most accurate and up-to-date pricing can be found throughout the website.

Whilst we do reserve the right to change pricing at any time, we will aim to provide 14 days notice of price increases via our blog and/or our social media channels. Existing order will remain unaffected by price increases

Promotional offers or discounts may be available for limited periods at any time. Discounts cannot be added to any existing orders, and cannot be extended beyond the promotional time frame set out.

VAT is not applicable on Essex Printing Service's products.

Payment

Full payment is required in advance of the design of the personalised product you order from us. We dedicate multiple hours to every individual design, and therefore cannot begin work until your payment has been received.

We use Paypal to process payments. We do not receive any payment details from Paypal. This is secure and offers you buyer protection. Should you prefer to pay by bank transfer, please send your order details via email, and an invoice will be provided with payment details.

Timescales

Due to the seasonal nature of the work we do, our design queue, and therefore overall turnaround, regularly changes. Any turnaround times provided do not take into account customer response times to proofs and amendments requests, which will increase the overall turnaround time. All timescales stated anywhere on the website are estimates based on the current number of orders in the queue, and should not be taken as accurate deadlines. We work hard to keep within the advised turnaround times, however, there are rare occasions where this may not be possible.

If you have a set date for which items are required, please contact us to discuss before ordering, or advise us within 24 hours of placing your order. Whilst we will always aim to assist you within your deadlines wherever possible, we can never guarantee completion by a certain date.

Delivery

Your order will be dispatched to the address provided on your payment. Essex Printing Service cannot be held responsible should the address be incorrect or out of date, so please check this carefully before completing payment. Should this be incorrect, please contact us by email or phone as soon as possible to confirm the correct address.

Orders are sent via Royal Mail’s first class post. Your order will arrive within 2 working days from dispatch, however, Royal Mail suggest allowing up to 15 days for delivery if you're outside the UK and 3 working days if your inside the UK. If you wish to upgrade your delivery to a guaranteed service, please contact us prior to printing to confirm costs.

Larger orders are sent via Royal mail's first class signed for service. This is a 'next day tracked delivery' service, please provide us with a telephone number. We cannot be held responsible for items lost or damaged if customers are not available to take delivery.

Proofs & Approval

You will be sent your digital proof via email (or Messenger if preferred communication). No hard copy proofs will be provided. Proofs should not be printed or reproduced, as these remain the intellectual property of Essex Printing Service. Please note that colours on your screen will vary from device to device, and when printed may be slightly different to those you viewed on your digital proof. We try to ensure colours in print are as accurate as possible, however, please be mindful that it’s not possible to create an exact match.

We take great care in ensuring all wording and information is accurate, however, errors can and do occur as each design is created from scratch and by a human hand. It is the customer's responsibility to check all spelling and grammar on the proof, as well as the layout and design. Once approved, we cannot be held responsible for any typing errors spotted after this time and reprinting costs will be incurred. These costs are the customer's responsibility and must be paid in full before reprinting can commence. Please fully check your final proof in detail before sending approval to avoid any errors or disappointments. Any amendments can be made up until the point of approval.

‘Approval’ would be considered any wording, in writing, whereby you state you are happy to send to print, or that the proofs you have received are perfect.

Cancellation

In the event you wish to cancel your order, you may do so at any time. Orders that have not yet been designed can be refunded in full.

Where design work has already taken place, these refunds will be subject to deduction to cover the cost of time spent on your design to date. For customised designs, the fee will be £40, and for bespoke designs, this is £80. If fewer than 2 hours have been spent on your order, this fee will be reduced.

Orders that have been approved and sent to print cannot be cancelled, due to the personalised nature of the products.

If for any reason a deposit has been paid, any deposits, unless otherwise stated, are non-refundable in the event of an order cancellation.

Returns

Due to the personalised nature of our products, standard returns are not applicable on most orders. If your item arrives damaged or faulty, please contact us within 7 days of receipt in order for us to assist you further.

Copyright

On receipt of your goods, you become the owner of any physical products produced and provided to you, however, you will not hold any rights to the artwork created. Essex Printing Service holds all copyright to any / all designs created. Reproduction of our artwork is strictly prohibited. As owner of the artwork, Essex Printing Service reserves the right to use designs for promotional purposes. Where shared online, personal details will be edited. Where an event has yet to take place, the date of the occasion will be changed. We may also change names. If you expressly wish for any specific details (personal addresses and telephones will be edited automatically) to be edited prior to publication, please advise at the point of approval.


You can review the most current version of the Terms & Conditions at any time on this page. Essex Printing Service reserves the right to update these terms at any time, by posting on the website. Please check periodically for any changes.